Customer Service Priciples

Customer Service Principles

Introduction Good customer service is vital for all businesses. It can have a direct impact on customer loyalty and where potential customers choose to spend their money.  Simply put, the higher quality customer service an organization could provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and […]
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Critical Thinking and Decision Making

Critical Thinking and Decision Making

Introduction This training program focuses on how to get a structured problem-solving approach and mindset at the workplace that will help them overcome hurdles they face with established processes and systems. This will help learn and use workplace-specific tools for operational problem solving through a selection of a project prior to the program. Learning Objectives […]
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Critical Thinking and Problem Solving

Critical Thinking and Problem Solving

Introduction Everyone experiences problems from time to time. Some of our problems are big and complicated, while others may be more easily solved. There is no shortage of challenges and issues that can arise on the job. As we take several steps towards reaching our aim of achieving business and service excellence, it is necessary […]
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