Certified KPI Professional


KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects of working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

Learning Objectives:

The overall objective of this training is to:
• Develop a hands-on, practical overview of data analysis and connected topics
• Integrate statistical concepts and analytical tools that are widely used in corporate analytics environments;
• Analyze examples of practical applications for statistical methods used in solving real-life business issues;
• Acquire mastery of basic MS Excel and statistical techniques through practical examples
• Solve complex problems, using intermediate and advanced Excel techniques

Key Business Benefits:

There are many benefits that can be derived from this course that will justify the investment to attend or roll out the course. These benefits are the following:
• Improve the performance of your company by practicing a sound framework for KPI measurement;
• Obtain better business results by selecting the right KPIs to monitor for your company;
• Generate value from using KPIs by optimizing the data collection process;

• Support decision making by accessing relevant performance data;
• Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs;
• Access an innovative learning experience based on a 3 stage educational process;
• Obtain premium recognition as a Certified KPI Professional by completing a unique international learning program;
• Expand your business network by becoming a member of the international Certified KPI Professionals Community.

This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps:
• Needs assessment – complete a questionnaire to determine a tailored and relevant learning experience;
• Pre-course evaluation quiz – take a short quiz to establish your current level of knowledge;
• Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience;
• Forum introduction – share an introduction message to present yourself to the other course participants;
• Expectations – share your expectations regarding the training course;
• Pre-requisite reading – go through a series of documents to better understand the core course content.

Program Duration:

3 days

Who Should Attend:

  • Professionals from different fields, such as finance, human resources, production, logistics, information technology
  • Professionals interested in key performance indicators
  • Executives or operational Managers
  • Data Analyst/ Strategy Managers/ Performance Management Officers/ Performance Architect

Program Outline/Course Overview

During the three days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies ranges from simple matching of concepts to extensive analysis of case studies.

The learning experience consists of:
• Applying concepts in practical exercises;
• Analyzing case studies and identifying solutions;
• Using templates to develop performance measurement instruments;
• Sharing experiences and best practices;
• Creating a network of KPI Professionals;
• Constantly evaluating the participants’ knowledge, through short quizzes to support the certification exam.

Topic 1: The World of KPIs

Topic 2: Understanding KPIs

Topic 3: KPI typology

Topic 4: KPI Taxonomy

Topic 5: KPI selection

Topic 6: KPI Alignment

Topic 7: KPI documentation

Topic 8: Working with targets

Topic 9: Data gathering

Topic 10: Data visualization

Topic 11: Review and Certification Exam
• Course review
• Certification Exam

Learning experience


The learning process is not finalized when the core course ends. In order to benefit from a complete learning experience, participants are also required to take the following steps:

• Forum discussions – initiate a discussion on the forum and contribute in a discussion opened by another participant
• Action plan – create a plan for the actions and initiatives you intend to implement after the training course
• In-house presentation – create and submit a short PowerPoint presentation to share the knowledge acquired within the training course with your colleagues
• Additional reading – go through a series of resources to expand your content-related knowledge
• Learning journal: reflect upon your 3 stages of the learning experience and complete a journal.

The certification process is finalized only when you complete all 3 stages of the learning experience. Nonetheless, you will receive a:
1. Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam
2. Certificate of Attendance (hard copy): after participating in the 3 days on-site training course
3. Data Analysis Certification Diploma (hard copy): after you have successfully completed all 3 stages of the learning experience.

This course outline is the property of The KPI Institute.  
GCSS Inc., is using this to run the program in the Philippines.