Crisis Communication and Response Management


Crisis Management & Response Management provides guidance for the participants to understand the activities and measures to be taken during the situation of crisis in an organization and immediately work upon recovery from crisis for business continuity.

Learning Objectives

At the end of the training, participants are expected to:

  • Assess and confirm the crisis management strategy employed in the organization
  • Design an effective crisis management team
  • Implement a program for developing a crisis management plan
  • Establish a training program for the crisis development team
  • Identify activities among the organizations during the situation of crisis management
  • Determine the actual and potential consequences of the crisis;
  • Practice Continuity of business operations during and immediately after the crisis.

Who Should Attend

  • Senior Managers
  • Strategic Planning Managers
  • Risk & Safety Managers
  • Disaster Managers

Course Overview

The following are the subjects to be taken up during the workshop proper

Module 1: Crisis Management – What is it & What is it not!

  • The characteristics of a major crisis
  • The principles of crisis management

Module 2: Preparation and Prevention:

  • Crisis Prevention & Preparation Activities
  • Crisis Management Program
  • Crisis Management Plan

Module 3: Crisis Management Control Centre

  • Organization
  • Equipment
  • Crisis management
  • Team secretariat

Module 4: Risk Management and Business Continuity Strategies

For any questions, email TRAININGS@GCSSINC.COM or call 0917-836-5612.