Introduction

Everyone experiences problems from time to time. Some of our problems are big and complicated, while others may be more easily solved. There is no shortage of challenges and issues that can arise on the job. As we take several steps towards reaching our aim of achieving business and service excellence, it is necessary to equip ourselves with the right knowledge and skills that will help us get there. Knowing the right tools and methods to think critically, solve problems and, ultimately, make effective decisions form the basis for the individual as well as organizational success.

This training program focuses on how to get a structured problem solving approach and mindset at the workplace that will help them overcome hurdles they face with established processes and systems. This will help learn and use workplace specific tools for operational problem solving through selection of a project prior to the program.