This one-day course is designed to provide knowledge about Quality Management Systems based on ISO 9001: 2015
Learning Objectives
At the end of the training, participants shall be able to:
Learn the principles of a quality management system;
Know the paradigm of the process approach and risk-based thinking;
Understand the requirements on how to establish, maintain, implement and continually improve a quality management system
Course Overview
2 days, 7 hours each day
Who Should Attend
Top Management or Senior Management who are planning to further improve their organization’s quality management system;
Quality and Productivity Program Managers to complement the existing quality and productivity initiatives in their organization;
Those whose organization is certified but have not attended the awareness program
Those who wish to learn how to improve further their quality management system
Those who wish to increase their competence about the quality management system
Course Overview
The Program is delivered using a combination of a web-based instructor-led lecture, case study and exercises on the practical implementation of the concepts discussed within the training. The topics presented below define the areas of focus under the program.
Overview of ISO 9001 Quality Management System
Quality and Business
ISO 9001 Development and History
Principles
History
Benefits
ISO 9001:2008 Standard Requirements
Quality Management System – General Requirements
Management Responsibility
Resource Management
Product and/or Service Realization
Measurement, Analysis and Improvement
Quality Tools and Techniques for Measurement and Monitoring