Introduction

This course trains participants in the use of a clear-thinking approach and tools to define problems then identify, assess, and select appropriate solutions.

Learning Objectives

• Identify and define problems, their causes, and effects
• Formulate and select the appropriate solutions to identified problems
• Apply risk management to anticipate and appropriately respond to potential problems

Who Should Attend

Anyone interested in developing their problem solving and decision-making skills.

Program Duration

2-days with 7 hours per day

Program Outline/Course Overview

PSDM Framework Overview

• Basic Patterns of Thinking
• The PSDM Framework

Situation Analysis

• Situational Assessment
• Identify Concerns
• Clarify Concerns
• Set Priority
• Plan for Resolution

Problem Analysis

• Structure of a Problem
• Problem Analysis Framework
• Problem Definition
• Describe the Problem
• Identify Possible Causes of the Problem

For a complete course outline, email trainings@gcssinc.com.