Problem Solving with 5-Whys and FMEA


This course discusses two simple, practical, and complemental tools for problem solving :  the 5-Whys (aka as Why-Why) for determining root cause of a problem and FMEA (Failure Mode and Effects Analysis) aimed at preventing failures. Concepts and tools are applied through a series of workshops addressing specific work problems of the participants.

Learning Objectives

At the end of the training, participants shall be able to:

  • Understand the problem and causes of failures
  • Learn the benefits of using the 5-Whys tool in problem-solving
  • Understand and apply the 5-Whys tool and its variants
  • Describe what the FMEA approach is, its benefits, and when to use it
  • Define how FMEA helps identify risks, prioritize risks relative to one another, and focus efforts on an action plan to manage the risks
  • Learn the different FMEA types
  • Understand and apply the FMEA process to any of the FMEA types

Who Should Attend

Anyone who desires to use Visual Basic for Applications (VBA) macros to create automated tasks/functions within MS Excel workbooks.

Program Duration

2 days, 7 hours each day

Program Outline/Course Overview

Module I : RCA Overview

  • Problems and Failures
  • The Causes of Failures
  • RCA: What it is
  • RCA: Why do it
  • RCA: How to do it

Module II : Problem Analysis using the 5-Whys

  • 5-Whys: What it is
  • 5-Whys: Why use it
  • 5-Whys: When to use it
  • 5-Whys: How to use it
  • 5-Whys: Variants

Module III : Preventing Problems using FMEA

  • FMEA: What it is
  • FMEA: Why use It
  • FMEA: When to use it
  • FMEA: Different Types
  • FMEA: How to use it
  • FMEA: Key points and pitfalls


For a complete course outline, email