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Business process management (BPM) is an organizational discipline where a company takes a step back and looks at all of these processes in total and individually. It analyzes the current state and identifies areas of improvement to create a more efficient and effective organization. 

Learning Objectives

At the end of the training, participants are expected to:

  • Assess the effectiveness of current business processes and operational processes
  • Identify, evaluate, and prioritize opportunities to improve business processes 
  • Master the knowledge and skills to map and model business processes at the enterprise-wide level as well as detailed workflow level

Course Overview

Module 1: What are “Business Processes?” and “What is a “Business Process Analysis?”

Module 2: Business Analysis Planning and Monitoring [Initiate Phase]

Module 3: Elicitation and Collaboration [Scope and Design Phase]

Module 4: Life Cycle Management

Module 5: Strategy Analysis [Improve and Control Phase]

Module 6: Requirements Analysis and Design Definition

Module 7: Process Performance Measurement and Assessment

Module 8: Solution Evaluation and Process Transformation