This training program focuses on how to get a structured problem-solving approach and mindset at the workplace that will help them overcome hurdles they face with established processes and systems. This will help learn and use workplace-specific tools for operational problem solving through a selection of a project prior to the program.
Learning Objectives
At the end of the training, participants are expected to:
Increase awareness of problem-solving & decision-making tools and techniques.
Enhance critical thinking skills.
Distinguish root causes from issues to identify the right solution for the right problem.
Develop simple, practical and useful new skills and techniques for use in their everyday work to enhance their problem-solving skills.
Systematically analyze a target problem and take calculated decisions
Course Overview
The following are the subjects to be taken up during the workshop proper
Understanding the Nature of Problem Solving & Critical Thinking
What is Positive Attitude?
Problem Solving and Decision Making
Are you Critical or Creative?
Thinking Patterns
Problem Solving and Critical Thinking Process – 5C Methodology
Characterize
Containment
Causal Analysis
Corrective Action
Closure
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