Aligning Digital Inclusion and ESG Strategy for a Philippine Telco Giant

ESG Reporting Didn’t Reflect the Company’s Societal Impact

One of the country’s largest telecommunications providers had made notable strides in expanding connectivity to underserved areas, supporting e-learning, and promoting employee volunteerism. 

However, these initiatives were not systematically documented or connected to its sustainability disclosures. As investor interest in inclusive digital infrastructure grew, the company lacked a clear way to communicate its impact and social value through a globally accepted ESG lens.

GRI-Based Reporting That Amplified the Company’s Social Commitments

We partnered with the company to develop a GRI-aligned sustainability reporting framework, ensuring the organization’s social impact was captured with measurable, credible data. Key elements of our engagement included:

• A materiality refresh focused on digital access, data privacy, cyber resilience, and inclusive innovation.
• Structured reporting across its CSR, infrastructure development, and employee engagement programs.
• Integration of ESG storytelling into investor communications and public-facing campaigns.
• Cross-departmental alignment for consistent and future-proof data collection.

Reinforced Leadership in Responsible Connectivity

• Cited in two regional ESG investment digests for its digital inclusion and community impact initiatives.
• Secured a strategic partnership with an Asia-based development bank to fund rural expansion.
• Employee volunteer participation in social programs increased by 42%, aided by internal visibility and ESG alignment.
• Enhanced reputation among regulators as a model for responsible telecom expansion.

Telcos Must Report Not Just on Coverage—But on Impact

In an era of inclusive and sustainable digital growth, telcos need to show more than bandwidth—they must show how they uplift lives. This success story proves that ESG reporting can amplify both reputation and reach.

Elevate Your Telco’s Role in Nation-Building with ESG Reporting

The next wave of connectivity isn’t just about speed—it’s about purpose. Let’s map your ESG commitments into a compelling, standards-aligned story.

Contact us at sales@gcssinc.com to start your GRI, IFRS, or ESG reporting journey today.

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